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Waiting for that confirmation email?

от Charlene Russell -

Have you tried to set up a user name and password and are now waiting for a confirmation email? 

For some users their email systems bounce back our system generated emails, so you might never get a confirmation email. Don't worry, just wait a day and then try again, I will manually confirm all those accounts on the back end - BUT I only check once a day (because I have lots of other work to do), so it will just take a little bit of time before you can access your account. Keep trying, and you will be able to get into our Student portal!

Trouble accessing your account?

от Charlene Russell -
Did you forget your password and try to reset your account?
Waiting for a confirmation email, but it hasn't come?

Don't worry! The system sometimes takes 24hrs to reset - just try again tomorrow. 

You may never get a confirmation email, some email systems bounce the emails that come from our automated settings... but don't worry - you only need to wait 24hrs and then check again. We are manually approving your accounts from the back-end of the system, so you will get access again - we just need time for the system to notify us that you are having issues logging in. If we manually reset it for you, you won't get a confirmation email. 

Keep calm, and keep trying!