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Waiting for that confirmation email?

Russell Charlene

Have you tried to set up a user name and password and are now waiting for a confirmation email? 

For some users their email systems bounce back our system generated emails, so you might never get a confirmation email. Don't worry, just wait a day and then try again, I will manually confirm all those accounts on the back end - BUT I only check once a day (because I have lots of other work to do), so it will just take a little bit of time before you can access your account. Keep trying, and you will be able to get into our Student portal!

Trouble accessing your account?

Russell Charlene
Did you forget your password and try to reset your account?
Waiting for a confirmation email, but it hasn't come?

Don't worry! The system sometimes takes 24hrs to reset - just try again tomorrow. 

You may never get a confirmation email, some email systems bounce the emails that come from our automated settings... but don't worry - you only need to wait 24hrs and then check again. We are manually approving your accounts from the back-end of the system, so you will get access again - we just need time for the system to notify us that you are having issues logging in. If we manually reset it for you, you won't get a confirmation email. 

Keep calm, and keep trying!